Length – 5 days
Overview
During this five-day, hands-on training, you will gain the advanced knowledge, skills, methodology,
and abilities to achieve competence introubleshooting the View component of VMware Horizon® 7.
You will increase your skills and competence in using VMware and third-party toolsto analyze and solve problems
associated with a View implementation. Thislab-intensive course provides you with a comprehensive environment
to test your skills at identifying and solving a broad range of issue.
Prerequisites
This class requires understanding the concepts and topics presented in the following courses:
• VMware Horizon 7: Install, Configure, Manage
• VMware Data Center Virtualization FundamentalsExperience with working with View and VMware vSphere® is helpful
Audience
Experienced system administrators and system integrators responsible formaintaining the View component of VMware Horizon
Objectives
By the end of the course, you should be able to meet the following objectives:
• Use the Horizon Administrator Web client, log files, and VMware andthird-party tools to analyze, diagnose, and troubleshoot problems in a View environment
• Optimize the display protocol and the virtual desktop to ensure anoptimal end-user experience
• Identify infrastructure problems as they relate to View
• Discuss View installation problems and best practices
Course Outline
Course Introduction
Introductions and course logistics
Course objectives
Introduction to Troubleshooting
Discuss troubleshooting techniques
Describe methods for efficient troubleshooting in a consistent andrepeatable manner 1/2
Troubleshooting Tools
Understand how to use Horizon Administrator to troubleshoot Viewproblems
Understand how to use the command line to troubleshoot View problems
Understand how to use VMware and third-party tools to identify andtroubleshoot View problems
Interpret log files
Troubleshooting Virtual Desktops
Analyze, diagnose, and troubleshoot virtual desktop problems
Use VMware tools to optimize virtual desktops
Troubleshooting USB Connectivity and Printing
Discuss how View supports connecting USB devices to clients as well asprinting to local and remote printers
Analyze, diagnose, and troubleshoot USB connectivity and printing problems
Troubleshooting Display Protocols
Discuss the topology and architecture of display protocols in View
Analyze, diagnose, and troubleshoot Remote Desktop Protocol, BlastExtreme, HTML Access, and PCoIP problems
Optimize PCoIP and Blast Extreme for performance
Troubleshooting View Composer
Discuss the architecture, purpose, and benefits of View Composer
Analyze, diagnose, and troubleshoot View Composer problems
Troubleshooting Instant Clones
Discuss the architecture, purpose, and benefits of instant clones
Understand how to create and deploy instantclone desktop pools
Analyze, diagnose, and troubleshoot instantclone problems
Troubleshooting SSL Certificates
Discuss certificate authority and SSL certificates
Discuss the proper method to install and replace certificate authority andSSL certificates
Analyze, diagnose, and troubleshoot SSL certificate problems
Infrastructure
Discuss how a data center’s infrastructure can affect the performance ofa View environment
Discuss best practices for data center infrastructure for View